Support Services
Comprehensive options for software, hardware, networks, third-party and procedural issues
From implementation to 24/7 support, we're here for you
You expect Aptos software to function at the highest performance standards. So do we. From implementation to deployment, work with experts who know your Aptos solutions better than anyone else. Our support teams stand ready to resolve any issues that may arise, provide system checks and make weekly calls.
Service Highlights
Supporting you throughout the life of our partnership
Your Aptos support team is introduced to you early in your implementation, and they work closely with you throughout the entire lifecycle of our relationship.
Flexible and extensible options to suit your needs
Aptos support is comprehensive and can be enhanced with numerous options. We can troubleshoot and correct software, hardware , network, third-party and procedural issues. For your stores, we offer both Help Desk support and Direct to Store support.
Aptos support portal
No matter what the issue is, solutions are only a click away. Log into our Support Portal to access our Rapid Response team, which quickly conducts “triage” to see what problems can be addressed immediately and what needs further investigation.
Powering retailers around the globe
1,300
Retail specialists on hand
5
Continents
Solve anything from anywhere
With three levels of support and proven response protocols, Aptos enables you to operate your business with complete peace of mind. Most store issues can be fixed remotely via VPN with Aptos technicians, who respond quickly and remain engaged until your problems are resolved.
Find peace of mind
Mission-critical issues automatically involve Aptos managers and an “all-hands-on-deck” response, supported by continuous communications, to correct them in the shortest possible time.
